Know Your Consumer Rights: Fighting Unfair E-commerce Refund Denials
The Consumer Protection Act gives you real teeth against defective products and unfair trade practices. Here is how to use it.
The Consumer Protection Act, 2019 significantly strengthened buyer rights, including against e-commerce platforms and their sellers.
File online
You can file a complaint online through the e-Daakhil portal, often without a lawyer, for deficiency in service or defective goods. Compensation, replacement and refunds are all available reliefs.
Keep your order confirmation, invoice and all chat or email correspondence. A documented paper trail wins consumer cases.
This article is for general information only and is not legal advice. Laws change and every situation is different - consult an advocate about your specific circumstances.
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